Assisted booking
Use the same simple service journey while helping a farmer in person or by phone.
TECHNOLOGY WITH A LOCAL FACE
Nobody should be left behind at the first screen.
Not every farmer has steady signal, confidence with digital forms or a phone that is always available. A community agent can turn a conversation into a clear request, then make sure the farmer knows what happens next.
Digital access. Human connection.
Give farmers a trusted local way to request field services—even when technology is not the easiest part.
COMMUNITY AGENT EXPERIENCE
Tools for meaningful local support.
Consent that is understood
Explain what information is recorded and capture permission before submission.
Practical field directions
Record villages, landmarks and helpful notes without making GPS a barrier.
Follow-ups in one place
See who needs a call, location check, booking update or service confirmation.
THE TEREKERENOW WAY
A helpful conversation, properly recorded.
01
Listen and explain
Understand the request and what the farmer agrees to share.
02
Record and read back
Capture service and field details; repeat them for confirmation.
03
Share the reference
Give the farmer a clear record and follow up when needed.
COMMUNITY AGENT EXPERIENCE
Local trust is part of the technology.
Community agents make the system usable beyond smartphone self-service. They act for the farmer with appropriate permission; they do not become the farmer or use shared accounts.
See how it worksWhy TerekereNow
Questions for community agents
Can I book on someone else’s behalf?
Yes, through an authorised assisted process with the farmer’s consent and a record of who submitted the request.
How does the farmer know the booking details?
The agent reads back the details and provides a reference; additional notifications depend on the selected channels.
Will agents see all farmers’ information?
No. Production access must be limited to assigned responsibilities and authorised records.
FIVE CONNECTED SERVICES
One connected platform. Five ways to move farming forward.
Each experience is designed around the person using it—and connected to the same service journey.
COMMUNITY AGENT EXPERIENCE
Bring better field services closer to home.
See how assisted booking connects people, services and local follow-up.